Privacy Policy

1. Introduction

This Privacy Policy explains how London Bespoke Travel, a trading name of Red Marina Limited, collects, uses, stores, and protects your personal information when you visit this website or use our travel-planning services. We are committed to respecting your privacy and protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and all applicable privacy laws. By using this website, you agree to the terms of this policy.

2. Who We Are

London Bespoke Travel
Trading name of Red Marina Limited
Registered in England & Wales.

For any privacy-related questions, please contact:
Email: info@londonbespoketravel.com

3. Information We Collect

We may collect and process the following types of personal data:

3.1 Information You Provide Directly

When you complete the contact form or communicate with us, you may provide your name, email address, phone number (optional), travel dates, preferences, and any additional information you choose to share.

3.2 Automatically Collected Information

When you visit this website, we may automatically collect your IP address, browser type, device type, pages visited, time spent on each page, and general location (country/region). This is collected through Google Analytics and Google Tag Manager.

3.3 Cookies

This site uses cookies for essential functionality, analytics (Google Analytics 4), and performance monitoring. Non-essential cookies only run after you give consent. For more details, see our Cookie Policy.

4. How We Use Your Information

We use your personal data to respond to enquiries, deliver travel-planning services, prepare itineraries, quotes, or proposals, make reservations (with your permission), improve website performance, maintain security, and comply with legal obligations. We do not use your data for unsolicited marketing.

5. Sharing Your Information

We may share your data only when necessary to deliver services you request. This may include hotels, restaurants, tour providers, transportation companies, ticketing services, or other suppliers involved in your itinerary. We only share the minimum information required and never sell your data.

6. International Data Transfers

Your data may be transferred outside the UK or EEA when contacting hotels or providers abroad or when using service providers such as Google. Where possible, we rely on safeguards such as Standard Contractual Clauses, adequacy decisions, or Google’s compliance with UK GDPR requirements.

7. How Long We Keep Your Data

We retain your information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Typically enquiry emails are kept up to 12 months, booking-related data up to 7 years (UK accounting requirements), and analytics data per Google’s retention settings. After this period, data is securely deleted.

8. Your Rights

Under UK GDPR, you have the right to access your data, rectify inaccuracies, request deletion, restrict processing, object to certain uses, request data portability, and withdraw consent for analytics cookies. To exercise these rights, contact info@londonbespoketravel.com.

9. Data Security

We follow industry best practices to protect your data, including HTTPS encryption, secure storage, restricted access, and regular reviews. While no system can guarantee 100% security, we implement appropriate technical and organisational measures.

10. Links to Other Websites

This website may contain links to other sites. We are not responsible for the privacy practices or content of any external websites.

11. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal data from children.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

13. Contact Us

London Bespoke Travel
Trading name of Red Marina Limited
Email: info@londonbespoketravel.com